FAQ

How much is delivery?

Delivery is free on every product, Australia-wide. No minimum spend, no surprises at checkout.

How long does delivery take?

Most orders arrive in about 3 days. Everything is shipped direct from our Sydney warehouse.

Can I pick up my order?

We are an online-only store, so pickup is not available. Free delivery covers the whole of Australia.

What warranty do your products have?

Every product comes with a minimum 12-month warranty.

What if my order arrives damaged or broken?

We will refund it or replace it in full - your choice. Just get in touch through our Contact page with your order details.

What payment methods do you accept?

We accept major credit and debit cards, digital wallets and pay-later options at checkout.

Is there a discount for new customers?

Yes - sign up to our newsletter and get 10% off.

Where is Variety Trade Source based?

We are based in Australia and our warehouse is in Sydney. Everything is shipped direct from our Sydney warehouse.